Rosie’s Gaming and Colonial Downs hiring Surveillance Operator in New Kent, VA | LinkedIn (2024)

Position Summary: Responsible for monitoring activities to ensure that guests or team members are not engaged in illegal activities, that all gaming and cash-handling activities are conducted in accordance with Virginia Racing Commission regulations and the Company’s internal controls and procedures, and that assistance is given to security personnel to ensure the safety of the guests and team members.

Essential Duties and Responsibilities: A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

• Provides next-level guest service to internal and external guests. Demonstrates #AddLife culture in all interactions with guests and co-workers.
• Responsible for fostering an environment of support and motivation for Team Members.
• Attends daily briefings and meeting, being on time and participating in a positive manner.
• Ensures the smooth operation of the department by following policies and procedures and complying with Internal Control Policies and Procedures.
• Writes reports in a clear and concise manner noting only information based on fact without interjection of personal opinion.
• Operates surveillance equipment within the Surveillance room and reports any malfunction of the surveillance system.
• Documents, observes, records and reports any violations of state regulations, company policies or departmental procedures.
• Interacts with local, state and federal law enforcement in the investigations of criminal activity which occurs on company property.
• Monitors currency transports in accordance with casino procedures.
• Completes tasks and department assignments or projects, and meet the deadlines related to those assignments.
• Evaluates information to render an opinion or take action based on that information that will impact the department or function.
• Possesses skills to hasten resolution, assess course of action, and implement or act based upon findings.
• Renders advice, and provides expertise or judgment based on information gathered, studied, analyzed or reviewed.
• Ensures the integrity of gambling, banking, count room and cash handling procedures.
• Has complete understanding policies and procedures for all gaming and cash handling areas.
• Responsible for proper handling of confidential information, reports, incidents, and materials.
• Informs senior management team of information necessary to the efficient operation of the casino.
• Communicates effectively, both verbally and in writing, to provide clear direction in assigning and instructing facilities team in the details of their work.
• Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor.
• Keeps position supervisor informed of relevant activities.
• Other duties as assigned.

Regulatory and Compliance Responsibilities: In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.

• Attend required training sessions offered by the Company.
• Obtain and retain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.

Position Qualifications: High school diploma or GED equivalent required, plus six months to one year experience in surveillance, formal security, or law enforcement training, schooling or certification. Other combinations of education and relevant experience may be considered. Must be able to read, analyze, interpret and comprehend technical procedures, government regulations, instructions, and correspondence/memos; write reports, business correspondence and procedure manuals; effectively present information and respond to questions from groups of managers or staff, guests and the general public. Maintain confidential information. Proficiency in Excel and word required. Must be able to formulate and communicate ideas.

Certificates, Licenses, and Registrations: Virginia Racing Commission License

A list of physical demands, equipment, & work environment demands can be reviewed in Human Resources. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

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